Right now, alerts and hut watches are free — nothing is being charged, so there is nothing to refund. The rest of this page describes how refunds will work once paid alerts are live; it does not apply while HutRadar is in free launch.
When we refund
If our monitoring was down for more than 24 continuous hours at any point while your alert was active, meaning we simply weren't checking availability for a full day or more, we'll refund you in full, no questions asked. We track our own uptime; if you suspect this happened, email us and we'll check.
When we don't
We can't refund an alert just because your tour never became bookable. That depends on other people cancelling, which is outside anyone's control. We also can't refund a booking you missed because you didn't act fast enough on an alert; freed-up beds go to whoever books first.
How to request one
Email support@hutradar.com with the email address your alert is under. Refunds go back to your original payment method via Stripe.